Privacy Policy

Last updated: May 2026

RCMR Finance is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

RCMR Finance is a mortgage broking and finance services business operating in Melbourne, Victoria, Australia. We help clients access home loans, refinancing, investment loans, and asset finance solutions through a panel of Australian lenders.

Website: https://rcmrfinance.com.au Email: [info@rcmrfinance.com.au]

RCMR Finance is a credit representative of Finsure Finance & Insurance Pty Ltd ACN 068 153 926 [Credit Rep No. 572697].

We collect personal information that is necessary to provide our services and operate our website. This may include:

Information you provide directly:

• Full name, email address, and phone number
• Financial information including income, expenses, assets, and liabilities
• Employment details and credit history
• Property information relevant to your loan enquiry
• Any other information submitted through our contact or enquiry forms

Information collected automatically:

• IP address and browser user agent string
• Pages visited, time spent on site, and referring URLs
• Cookie data and session information
• Device type and operating system

We collect your personal information in the following ways:

• Through enquiry, contact, or assessment forms on our website
• Via email, phone, or in-person consultations
• Through third-party referrals or lender applications
• Automatically through cookies and website analytics tools when you visit our site

RCMR Finance uses your personal information to:

• Assess your home loan or finance enquiry and provide tailored recommendations
• Compare loan options across our lender panel on your behalf
• Process and submit loan applications to lenders
• Communicate with you about your enquiry, application, or ongoing loan
• Comply with our legal and regulatory obligations as a credit representative
• Improve our website, services, and client experience
• Send relevant updates or information (you may opt out at any time)

We will never use your personal information for purposes unrelated to our services without your explicit consent.

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our site.

What our cookies do:

• Session cookies — temporary cookies that expire when you close your browser; used to maintain your session while navigating the site
• Preference cookies — remember your settings and display choices for up to one year
• Analytics cookies — collect anonymised data about how visitors use our site to help us improve it

If you leave an enquiry or comment on our site, you may opt in to saving your name and email address in cookies for your convenience. These cookies last for one year.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website.

Pages on this website may include embedded content such as videos, maps, or social media feeds. Embedded content from other websites behaves as if you have visited that website directly and may collect data about you, use cookies, or track your interaction with that content.

We recommend reviewing the privacy policies of any third-party platforms whose content appears on our site.

RCMR Finance may share your personal information with:

• Lenders and credit providers — as necessary to assess and process your loan application
• Our aggregator — Finsure Finance & Insurance Pty Ltd, through whom we hold our Australian Credit Licence
• Third-party service providers — including IT, compliance, and administrative support who assist us in delivering our services, bound by confidentiality obligations
• Government and regulatory bodies — where required by law or regulation
• Referral partners — only with your knowledge and consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We retain your personal information for as long as necessary to:

• Provide our services and manage your loan or enquiry
• Meet our legal and regulatory obligations as a licensed credit representative (generally seven years under Australian credit legislation)
• Resolve disputes or address complaints

When your information is no longer required, we securely destroy or de-identify it in accordance with our data retention procedures.

RCMR Finance takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure website hosting with SSL encryption
• Password-protected internal systems and client files
• Restricted staff access to personal information on a need-to-know basis
• Regular review of our data security practices

You have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate or out of date
• Request deletion of your personal information, subject to our legal retention obligations
• Opt out of marketing communications at any time
• Make a complaint if you believe your privacy has been handled inappropriately

To exercise any of these rights, please contact us using the details below.

Your personal information may be processed or stored on servers located in Australia. In limited circumstances, information may be shared with lenders or service providers who operate internationally. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

Visitor enquiry data may be checked through automated spam detection services.

If you have a concern about how RCMR Finance has handled your personal information, please contact us in the first instance. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website with the date of last update shown at the top of this page.

For any privacy-related questions, requests, or complaints:

RCMR Finance  [c.brown@rcmrfinance.com.au] 

RCMR Finance is a credit representative of Finsure Finance & Insurance Pty Ltd ACN 068 153 926 [Credit Rep No. 572697]. This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Note: Replace all bracketed placeholders — aggregator name, ACand website URL — before publishing. Have this reviewed by your compliance team or aggregator before going live, as privacy policy requirements may vary based on your specific licence conditions.